The business world in this millennium is certainly one that is forever changing and in some cases the old tried and tested business models that owners have relied on in the past are just not delivering the growth, profit, customer or staff satisfaction or shareholder returns that they used to.

In order to keep on top of your business you should, ideally have a business development plan that is ever evolving – don’t think of it as a set and forget plan, it should be a living plan that has the